WHERE WE SHIP FROM
Every Kinmireva item is embroidered to order. We hold no pre-made stock.
Your item is stitched after you place your order, then dispatched from our production facility in Vietnam with tracked shipping to the United States.
This is why production time is listed separately from transit time below.
WHERE WE SHIP TO
We currently ship only to the 48 contiguous United States.
We are not currently able to ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or APO/FPO/DPO addresses. If your address does not appear at checkout, this is why.
WHEN WILL MY ORDERS BE DELIVERED?
Our workshop runs Monday to Saturday and is closed on Sundays and Vietnamese public holidays. Orders placed after 4:30 PM Vietnam time enter production the next working day.
These timings are estimates based on carrier performance. They are not guarantees.
We email you a tracking number when your order ships. Please allow 3–5 business days after that email for the first scan to appear, as the parcel must enter the international network before updates begin.
SHIPPING RATE
FAQ:
- Can I ship the order to multiple addresses?
- We provide shipping to only one address per order. For delivery to multiple addresses, please place individual orders for each location.
- How to Check/Track order status?
- Once your order is dispatched, you'll receive an email with a Tracking Number.
- Track your order here: https://www.17track.net/en.
- For any queries about your orders, please contact us.
- I never received my package, what should I do?
- Often, your package may be at your local post office due to a missed delivery.
- For U.S orders, if your package is delayed beyond our stated timeframe, you can request a refund or a reshipment. Please contact us, and we'll resolve it for you. If it's still within the expected time, please allow some more time for the package to arrive.
Please keep in mind that
In the following circumstances:
- Due to circumstances beyond your control, your order did not arrive (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested).
- Your order did not arrive due to exceptional circumstances outside Our Store's control (e.g., not being cleared by customs in your country, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but getting lost).
If you did not receive your package as promptly as our website stated, please contact us and we’ll support you as soon as possible.